Q: Do we need to make a booking?
A: Definitely! With only 6 rooms the hotel fills up very quickly.
Avoid the hassle of ringing round and phone today before someone
else reserves your room!
Q: What does AA
mean?
A: The AA Diamond Awards classify guest accommodation at 5 levels
of quality from 1
at the simplest, to 5
at the luxury end. The emphasis for the assessment is put on
guest care and quality. The Coach House Hotel is proud to have
been awarded 4.
Q: Do you accommodate children?
A: Yes! When sharing a room with an adult, we would not charge
for children aged 0 to 2, and just £10 for children aged
2 to 12.
Q: Do you take pets?
A: We don’t take pets, although we would accept assist
dogs.
Q: Are you open at Christmas?
A: Yes, we are open all year round.
Q: Do you have any disabled facilities?
A: Although we are not rated under the National Accessible Scheme,
we have 2 ground floor bedrooms accessible without steps directly
from the car park. The Guests’ Lounge and Breakfast Room
are also on the ground floor.
Q: Do we need to confirm in writing or pay a deposit?
A: If your arrival date is more than 2 weeks away, we ask you
to confirm the reservation in writing. For some busy dates,
we may ask you for a deposit of £10 per room.
If your arrival is less than 2 weeks away, we will take details
of your name, address and phone number and your booking will
be confirmed immediately over the phone.
Q: How do we pay?
A: We accept payment by credit card, cheque (payable to The
Coach House) and cash.
Q: What if I need to cancel a booking?
A: No problem. Just let us know as soon as you can, and no later
than the day before you are due to arrive. If a deposit has
been taken, we may retain the deposit if we are unable to re-let
the rooms.
Q: What time can we arrive? When do we have to leave
the room?
A: You can check in and leave your luggage at any time on the
arrival date. Rooms can be occupied from 2pm.
The latest time to arrive and check in to the hotel is 10pm. Rooms must be
vacated by 11am on the day of leaving. We are happy to discuss
alternative arrangements if this does not suit your requirements.
Q: Where can we park our car?
A: We have our own off-street parking for 5 cars and there is plenty of on-street unrestricted parking right outside. Please ask at the time of booking if secure parking is required.
Q: Do you provide evening meals?
A: No we don’t. We are just a couple of minutes easy walking
from several pubs, restaurants and take-aways, or alternatively
there is a supermarket very nearby. We are very happy for you
to eat your own food in our breakfast room and we can provide
plates, cutlery, napkins etc free of charge, and use of a microwave.
Q: What time is breakfast?
A: From 7am to 8.30am weekdays and 8am to 10am weekends. However,
if this does not fit in with your plans, then just let us know
and we will be happy to make alternative arrangements to suit
you.
Q: Can we smoke in the hotel?
A: In common with the majority of hotels, we do not allow smoking
in our bedrooms. Guests are welcome to smoke in the Guests’
lounge and in the garden, weather permitting!
Q: Do you have internet access?
A: Yes, and it’s free!! We have a wireless access point which covers 90% of the building including bedrooms. You will of course need to provide a wireless enabled laptop. Please request access when you arrive.
Q: Why can't my SATNAV find you?
A: Our correct postcode is DE73 8FE. If this does not work try the old postcode DE73 1FE. Please note we are in Derbyshire, NOT Melbourn in Cambridgeshire
The
Coach House Hotel - 69 Derby Road, Melbourne, Derbyshire, DE73 8FE
